Covid-19 FAQ's (Updated 7th February 2022)

What we are doing

Do you provide hand sanitizers?

Yes, we do. They will be located throughout all of our venues.

Do you have a regular cleaning schedule?

Yes, as part of our normal routine cleaning regularly takes place and has recently been increased in frequency as per government guidelines.

Will your toilets be open?

Yes, toilets will be open in venues and are continually sanitized throughout sessions.

Do you have social distancing measures in place?

All social distancing measures have been removed and we are back to normal.

Have you adjusted venues for flow purposes?

Where possible in our larger venues we have created clearly marked passing systems.

Have you reduced the number of players per session?

Player number restrictions have been lifted.

Have your staff been Covid-19 trained?

Yes, we have produced an online portal for all of our employees which features a comprehensive training programme. Systems are also in place to ensure Covid-19 measures are recorded and securely stored online for continual review.

Will your staff be wearing PPE?

We have left this optional for our staff.

Have your staff been Covid-19 tested?

Our staff will only have been tested if instructed to do so by the relevant health authorities or if they are displaying symptoms.

Will you be supplying drinks and snacks?

Yes, we will.

Will you be supplying merchandise?

Yes, merchandise will be available.


What we need you to do

What do we need to do before we arrive?

We would ask that all of your playing party are asked if they are free of any Covid-19 symptoms. This will allow you to re-evaluate your booking as necessary.

Are we temperature checked upon arrival?

We no longer carryout temperature checks.

Are we required to wear a face covering? (Updated 7th February 2022)

No, we no longer require you to wear a face covering.

Are we given our own axe?

Each throwing lane is furnished with freshly sanitised axes.

Will we have to queue upon arrival?

Depending on venue capacity we may ask you to remain in the waiting area or outside until called in. We do hope to avoid this where possible.

Are we allowed to bring along spectators?

Yes, spectators are welcome but will be subject to venue capacity. In the case of a guardian responsible for a playing child, you will be allowed to join on the lanes. 

Are you allowing walk-in players?

If capacity allows, but to avoid being refused entry please do telephone ahead of arrival or book online.

Are we allowed to move around the venue freely?

Yes, all movement restrictions have been lifted.

Are we allowed to purchase items in venue?

Yes, normal service has resumed at our counters.

Are we allowed to pay for items using cash?

Yes of course.

Do we have to leave the venue differently to arriving?

There will be additional exit points and our staff will advise players in our venues.

Do you have visual guidance in your venues?

Yes, signage will be displayed throughout venues to assist in risk management.

What if we have to cancel prior to our booking?

Please do get in touch as soon as possible where we are more than happy to make amendments to your booking. We now have live chat, venue direct emailing and venue dedicated telephone numbers.